Customer Care

To avoid any confusion or misunderstanding, all products sold or services performed by International Business Technology Pty Ltd will carry the following terms and conditions:

Terms & Conditions

1 All IBT Computer Systems cover a 2 year parts and 5 year labour warranty (Return to Base). All Upgraded Parts cover a standard 1 year warranty. All Other items such as printers, consumables, notebooks or other accessories are covered by manufactures' warranty unless otherwise specified in the invoice.
2 Software problems are not covered by the ‘warranty' and freight charges incurred in Warranty Claim is also not covered.
3 Although all care is taken, International Business Technology P/L cannot be held, either directly or indirectly, responsible for loss of data during service work.
4 No returns will be accepted for credit unless goods are defective or supplied error. Such claim will not be recognized after 10 days from delivery or pickup of the goods. Goods are otherwise non-returnable except by negotiation in advance. Unsolicited returns will not be accepted. A restocking fee of 20% may apply on certain conditions.
5 International Business Technology P/L cannot be held responsible for loss or damage during transit by couriers or other logistic means
6 For exchange purposes, goods must be returned in original condition and packaging. Otherwise a restocking fee of 20% may apply